The basic needs at the bottom of the (website) pyramid.

PyramidCollege. Intro psych class. Maslow’s hierarchy of needs. Who remembers that?

In Maslow’s hierarchy, often depicted as a pyramid, physiological needs are those required for survival. When physiological needs aren’t met, the human body will fail. Physiological needs are the most important; they are the bottom of the pyramid.

Every day, I talk with clients about some aspect of digital strategy. Every week, I talk with higher ed professionals committed to doing right by their institutions. Every month, I talk with internal stakeholders about what they need from a website. And, on a regular basis, I talk to campus leadership about the nature of a web presence.

A website pyramid?
I think we need a website pyramid. We need a way to talk about minimal requirements. Applying Maslow’s hierarchy of needs to a website, what are the must haves? What are the foundational elements that need to be in place? What must be present to prevent website failure?

Pay attention to the basics first!
Make the foundational elements the first priority on your campus. This advice is especially important if you currently have an aged, subpar website that you are about to redesign. When you start the redesign, everyone will want to talk about the whiz bang—the cool videos, the wow factor, the bright shiny stuff. But you, oh wise campus web professional, will need to remind them to pay attention to the most basic aspects first.

Can we please talk about this?
Readers, I challenge you to make your own list of five website basics for an educational institution. It would make me very happy to read your own list in the comments below this post. My list follows:

  • Accurate and up-to-date information
  • Clear navigation
  • Compelling photography
  • Consistent design/website header (aka website masthead or website nameplate)
  • A plan for website management

Basic needs met. Get inspired!
Pyramids are architectural masterpieces and the mental image can inspire us as we build incredible websites. Start with a stable structure and then build more. Speaking of inspiration, this post was inspired by a conversation with Voltaire Santos Miran. Thanks for being inspirational, Voltaire.


Filed under: blog, higher education, leadership, mStoner Blog, strategy, websites
About This Article
Susan T. Evans
mStoner